05/13/2026

Carinthian Savings Bank receives 5 Stars for Excellent Customer Service

Austria’s largest jury has decided: At the FMVÖ Recommender Award ceremony in Vienna, the Carinthian Savings Bank received the highest award with five stars for its excellent customer orientation.

The Carinthian Savings Bank (Kärntner Sparkasse) has received the Recommender Award for the 13th time, and for the fifth time with 5 stars and the highest seal of approval for “Excellent Customer Focus.” This places it among the top regional banks in Austria. A particularly noteworthy detail: This rating is based on years of continuous improvement and numerous top-level awards, and is considered the “Oscar of the financial industry.”

Based on a survey of 8,000 banking and insurance customers in the first quarter of 2026, the Carinthian Savings Bank emerged as the winner of the FMVÖ Recommender Award, demonstrating its highly satisfied customers. This seal of approval is an excellent indicator of customer focus in the financial sector and shows which companies succeed not only in convincing their customers but in inspiring them. These most satisfied customers are the ones who recommend the companies most frequently.

The study was evaluated using the Net Promoter Score (NPS), an internationally recognized method that measures customer willingness to recommend a service and was developed by US business consultant Frederick F. Reichheld. This score is also an excellent indicator of a company’s growth.

“The Recommender Seal of Approval is both an award and confirmation of the excellent customer focus of our advisors. We are very proud of our employees who made this award possible. It demonstrates our continuous commitment to achieving the highest level of customer satisfaction.”
Kevin Müller, MBA (Head of Private Clients) and Dr. Alexander Botscharow (Head of Commercial Clients), Kärntner Sparkasse AG

The seal of approval is considered an industry benchmark for banks and insurance companies. Kärntner Sparkasse serves over 200,000 customers at 47 locations and has enjoyed steady growth in new customers for many years. The successful concept lies in the symbiosis of personal advice, welcoming branches, and digital services with “George.” The bank’s social and community engagement through numerous sponsorship activities is also valued by its customers in terms of sustainability and responsibility.